Shipping policy
Shipping Policy
Thank you for shopping with Induspot. This policy covers how we process, dispatch, and deliver your order.
Order Processing & Dispatch
We aim to process all orders within 1–3 business days of payment confirmation, excluding weekends and UK public holidays.
- Warehouse-fulfilled orders (items held in our UK stock): dispatched within 1–2 business days.
- Print-on-demand orders (fulfilled via Printful): production typically takes 2-5 business days before dispatch. These items are produced to order and shipped directly from the nearest Printful facility.
If your order contains both warehouse and print-on-demand items, they may arrive in separate parcels at no extra cost to you.
United Kingdom Delivery
| Service | Estimated Delivery |
|---|---|
| Standard | 5-8 business days from dispatch |
UK delivery timeframes are counted from the date of dispatch, not the date of order. Delivery to remote UK postcodes (Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man) may take an additional 1–3 business days.
United States Delivery
| Service | Estimated Delivery |
|---|---|
| Standard International | 7–14 business days from dispatch |
Print-on-demand orders for US customers are typically fulfilled from a US-based Printful facility, which significantly reduces transit time.
International Orders & Customs Duties
For orders shipped outside the United Kingdom, the recipient is responsible for any import duties, taxes, or customs fees charged by their country's authorities. These charges are not included in your order total and are not collected by Induspot at checkout.
We are unable to predict or control customs delays. If you are unsure of your country's import regulations, we recommend checking with your local customs authority before placing your order.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
- Tracking updates may take up to 24 hours to appear after dispatch.
- For print-on-demand orders, tracking is provided by Printful's carrier and will be included in a separate dispatch email.
- If you have not received a tracking email within 5 business days of your order, please check your spam folder before contacting us.
Address Changes
We are unable to change the delivery address on an order once it has been dispatched. If you notice an error in your delivery address, please contact us immediately after placing your order — we will do our best to update it before fulfilment, but this cannot be guaranteed.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery window, please allow a few additional business days before contacting us, as delays can occur during busy postal periods. If your parcel is confirmed lost by the carrier, we will arrange a replacement or refund in accordance with our Returns & Refund Policy.
Contact Us
If you have any questions about your delivery, please contact us at:
- Email: hello@induspot.com
- Please include your order number in all correspondence to help us assist you quickly.